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Friday, 08 February 2013

Management

Bathroom Make or Break

Grievances with a guest room's physical space can include nearly anything and the onslaught of online reviews has certainly helped broadcast our pratfalls no matter how subjective or esoteric.

Who can you trust ?

We all like to know that the company we're dealing with is well regarded and reputable when it comes to meeting their obligations to us. But apart from what you hear and what you are told... how do you really know?

What you get is where you buy

ROIIt may come as a surprise to hear that the rates of return on investment for motel and accommodation businesses can be quite different throughout the country. So, where you buy may largely determine the return you could expect.

It's not rocket science

This article is a follow-up to my article, Hotels failing on guest satisfaction. That article was a constructive criticism on how, in general, the hotel accommodation product is failing to deliver on guest satisfaction.

Top Management Articles

A checklist for relief managers

Working as a relief manager for the ast six years, I know there is always a stee learning…

Bathroom Make or Break

Grievances with a guest room's hysical space can include nearly anything and the…

It's not rocket science

This article is a follow-u to my article, Hotels failing on guest satisfaction. That…

An untraditional training approach for hospitality sales managers

As a general manager or sales manager, how do you rejuvenate sales staff for success in…

Hotels failing on guest satisfaction

Guest satisfaction is a concept that, on the surface, a ears relatively simple and…

Lucky few benefit from rugby extravaganza

Now the silverware is in the cupboard for four years, the overseas isitors have gone and…

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Motel Association of NZ relaunches website

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Curing water hammer in plumbing systems

I am often asked what causes water hammer, what is a backflow device and what is a TMV…
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