Management
A checklist for relief managers
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Bathroom Make or Break
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Grievances with a guest room's physical space can include nearly anything and the onslaught of online reviews has certainly helped broadcast our pratfalls no matter how subjective or esoteric.
Who can you trust ?
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We all like to know that the company we're dealing with is well regarded and reputable when it comes to meeting their obligations to us. But apart from what you hear and what you are told... how do you really know?
What you get is where you buy
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It may come as a surprise to hear that the rates of return on investment for motel and accommodation businesses can be quite different throughout the country. So, where you buy may largely determine the return you could expect.
It's not rocket science
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This article is a follow-up to my article, Hotels failing on guest satisfaction. That article was a constructive criticism on how, in general, the hotel accommodation product is failing to deliver on guest satisfaction.
