Human Resources
Hospitality skills bring many opportunities
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7 keys to responding to negative reviews
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Loathe them or love them review sites and other social media are here to stay.
Building a solid organisational culture that sets you apart
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In the hotel and accommodation industry, where the experience you provide your guests is what principally sets you apart from the competition, it's vital to develop a strong and unique organisational culture and values.
Industry Well Catered for as Standards Rise
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Rugby World Cup '11 was a big spur to training people to satisfy the demands of international diners.
Creating passionate employees
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Accommodation managers demand optimal and sustained employee performance because of the importance and frequency of interaction with guests.
